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Area Improvements as a result of Assessment Day data:
** Updated from Assessment Day 2007
Counseling Center
Assessment Day 2007
Concerns:
On Assessment Day 2007 students gave the Counseling Center an 88% (285
of 323 respondents) approval or satisfaction rating. The 12% or 38 students
expressing some kind of dissatisfaction cited the following reasons:
8% of the 38 were dissatisfied with Crisis Counseling.
8% of the 38 were dissatisfied with Personal Counseling.
16% of the 38 were dissatisfied with the availability of Professional
Staff.
13% of the 38 were dissatisfied with the hours of availability.
5% of the 38 were dissatisfied with the office staff.
5% of the 38 were dissatisifed with the facilities.
Improvements:
We now have someone on "walk in" or "crisis" every
day (Monday through Friday)available for students. The Chair is "on
call" through the Security Department during evenings and weekends
for extreme crisis situations.
We have on staff five full time counselors--four females and one male
for students to choose from.
Professional staff are available during the working day and appointments
are made the day the student comes to the Counseling Center.
We have a full time professional staff person as our Office Manager
who responds to the needs of our students.
We will be making a temporary move to the Wabasha Building next Fall
2008. This move will allow more complete confidentiality and more space
for groups, presentations etc. This is temporary until the new Wellness
Center is built. In the Wabasha Building we will be on the same floor
as Health Services which will be excellent for our students who would
like to use both services.
Assessment Day 2006
Concerns:
On Assessment Day 2006 students gave the Counseling Center an 88% satisfaction
rating. The 12% of students (37 out of 275 respondents)that were dissatisfied
cited the following reasons:
46% with number of staff
16% with hours of availability
14% with range of services
14% with office staff
5% with facilities
Improvements:
We were able to increase our staff this year so we now have one more
full time counselor available for students. This means the number of
hours of appointment time has increased. With five full time counselors,
students have even more variety of trained, skillful counselors to choose
from. We are also able to offer "walk in" hours all five days
of the week.
We have further trained our office staff to improve response to students.
We are actively working with the University to get the expansion of
the Memorial Hall moving forward. When this is accomplished the Counseling
Center will be located in the new Wellness area of this expansion which
will improve our facility 100%!
Assessment Day 2004
Concerns:
On Assessment Day 2004 W.S.U. students gave the Counseling Center a
92% (895 of 972 respondents) overall satisfaction. The 8% (77 of 972
respondents) that were dissatisfied cited the following:
- 9% dissatisfied with the facility
- 27% with the hours of availability
- 42% with a staff member
- 16% with the range of services available
Improvements:
The comments and suggestions regarding the facility are excellent.
With the plan of the new Wellness Center these concerns should be corrected.
We now have 1/2 day crisis every day so we are available to meet the
needs of those students who are in "self-defined" crisis immediately.
We have three full-time staff members and currently have a 4/5 time
fixed term staff person. Students have four different professionals
to choose from. If their first counselor is not working well for the
student, they can choose to see someone else.
Some of the concerns regarding limited staffing are being addressed
through the New University. It has been recommended that we add two
full-time staff members. If funds become available, we will search and
add those positions.
The range of services will also be addressed with the addition of staff.
We have over 8,000 students with only three full time professional staff.
We must do short-term therapy and are not able to meet everyones needs
because of the number of staff we current have.
We look forward to improvements in all of the areas of concern and
appreciate the student feedback!
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