Accounting

Accounts Receivable--Student Financial Information

Accounts Payable

Contracts

Cost Allocation for On-Campus Services

Payroll--Faculty/Staff

Payroll--Student

Purchasing

Staff Directory

Travel

If you have a problem with a purchased item being damaged or broken, or an error on
your billing statement resulting from use of the Purchasing Card, you should first try to
reach a resolution with the vendor that provided the item. In most cases, disputes can
be resolved directly between the cardholder and vendor.

-    Returns are handled just like any credit card purchase. Ship the item back to the
vendor or if bought locally, take it back along with the purchase receipt and your
purchasing card, and request that a credit be applied on your account. If the item
was shipped, keep a copy of the shipping form and or packing slip in case further
follow-up is required.

-    Credits. The vendor should issue credit for any item that has been discussed and
agreed to for return. The credit will appear on a subsequent statement. Any item
purchased with the purchasing card that is returned must be returned for credit.
A cash refund or store credit will not be acceptable.

Disputed Items. If you have a disputed charge and cannot reach resolution with the supplier, write a letter to US Bank within 60 days of the date the charge first appeared on your weekly statement.

Last Modified: Tuesday, July 01, 2008 13:57 by Charmaine Gorak