GetHeadline="Returns, Credits, and Disputed Items"
RETURNS, CREDITS, AND DISPUTED ITEMS
If you have a problem with a purchased item being damaged or broken, or an error on your billing statement resulting from use of the Purchasing Card, you should first try to reach a resolution with the vendor that provided the item. In most cases, disputes can be resolved directly between the cardholder and vendor.
Returns are handled just like any credit card purchase. Ship the item back to the vendor or if bought locally, take it back along with the purchase receipt and your purchasing card, and request that a credit be applied on your account. If the item was shipped, keep a copy of the shipping form and or packing slip in case further follow-up is required.
Credits. The vendor should issue credit for any item that has been discussed and agreed to for return. The credit will appear on a subsequent statement. Any item purchased with the purchasing card that is returned must be returned for credit. A cash refund or store credit will not be acceptable.
Disputed Items. If you have a disputed charge and cannot reach resolution with the supplier, write a letter to US Bank within 60 days of the date the charge first appeared on your weekly statement.
Last Modified: Friday, March 23, 2012 2:24 PM by