Facilities Services Work Order Request Procedure
Send ALL work order requests, requests for assistance, motor pool inquiries, and any other concerns that need to be addressed by the Facilities Services staff by using one of the following 3 options. Please do not stop our workers and ask them to relay a message to another worker or the office. We cannot track these requests and your request may be delayed or not done at all because our office did not receive the request.
Information to include in a work order request:
- Your name
- Contact phone number
- Location; building/room number
- Brief description of work being done
By addressing your request in this manner, the email goes to our Facilities Services inbox. This mailbox is monitored M-F, 7:00 a.m. to 4:30 p.m. This enables us to respond in a timely manner. If a request is addressed only to an individual and that person happens to be gone, the email will wait in their inbox until they return.
When you use email for work order requests, we respond with the work order number issued for that particular request(s). If you wish to follow up on a request, we need that work order number in order to quickly look up the work order and check on the status. Please keep a copy of our email response until after the job has been completed.
When calling, you will be given options for areas within Facilities Services. Please listen closely to the options.
This extension is monitored 24 hours a day, 7 days a week. IF this line is busy during regular office hours, the call will roll over to ext. 5047. If both extensions are busy, please leave a voice mail message at the prompt and we will get back to you. If your call is urgent, you can hang up and try calling again after a short while.
After regular office hours, ext. 5045 is transferred to the 2-way radio system and an attendant (either a general maintenance worker or an engineer) will answer. However, if ext. 5045 is busy, you will get voicemail. If your call is urgent, hang up and try your call again in a few minutes. After normal office hours, leave non-urgent requests on ext. 5047 and we will act on your message the next business day morning.
Anyone who wishes to address a concern in person with someone on the Facilities Services staff is welcome to stop in our office which is located in the Facilities Services Building and we will be happy to assist you.