Approved by University Studies Sub-Committee.
Approved by Faculty Senate
University Studies Course Proposal
Department or Program: Administrative Information Systems Department
Course Number: 360
Semester Hours: 3
Frequency of Offering: Yearly
Course Title: Interpersonal Business Relations
Catalog Description: For all students. Confronting and coping with interpersonal problems specific to the business environment. Focus is on strategies for managing productive work relationships. Includes leadership styles, power and authority, listening and feedback skills, conflict resolution, relating to minority groups, and multi-cultural business relationships.
This is an existing course previously approved by A2C2: Yes
This is a new course proposal: No
University Studies Approval is requested in: Unity and Diversity4. Contemporary Citizenship
Attachment: Although each faculty member is responsible for his or her course syllabus, an attached syllabus includes an outline of the course content and requirements. Items meeting the Contemporary Citizenship requirements are identified by corresponding letters matching the listed outcomes--a, b, d, e, and/or f.
Below each of the five outcomes under the "Contemporary Citizenship"
requirement are listed the course
course focuses on interpersonal business relations issues that individuals encounter in the workplace.
values. Students work collaboratively on certain projects and in discussion- and case-based groups during class. Students present keyboarded as well as oral reports about topics that enhance the development of interpersonal business relations skills in their personal and professional lives. Through discussions concerning application and skill-building exercises and cases, students have opportunities to develop their abilities to apply human relations concepts and theories through critical thinking. Skill-building occurs through self-assessment exercises, SCANS-based applications, and behavior models for solving video-based exercises.
and working well with people from culturally diverse backgrounds.
opportunities for improving speaking and listening skills.
minds eye, knowing how to learn, and reasoning.
personal, civic, and/or economic responsibility throughout the course. They have access to inform-ation sources through the library, web sites, and resource people. Students have opportunities to learn about interpersonal business relation concepts. Personal qualities account for 85 percent of the factors contributing to job success; technical knowledge accounts for 15 percent. Of the employees fired from jobs, 66 percent were fired because they failed to get along with people and only 34 percent lost jobs because they lacked technical knowledge. (The Harvard Bureau of Vocational Guidance.) As global competition increases, so does the pressure to increase productivity; poor interpersonal business relation skills can be detrimental to productivity. The SCANS competencies, work teams, organization learning, conflict management, motivation, culture building, quality of life, change-agent skills, and ethics require emphasis. Within our technological society, students need to learn techniques for coping with the resulting workplace issues. Identifying interpersonal business relation skills and techniques related to workplace issues allows for making responsible human relations choices that have a positive impact on personal, civic, and the national economics. Discussing and analyzing such topics as team dynamics, team building, quality of life, leadership strategies, and self-directed work teams, students have opportunities for understanding the importance of taking personal responsibility for the outcomes of interpersonal business relations choices. The syllabus outlines numerous application opportunities for students.
Department:Administrative Information Systems Revision Date: August 2001
Course Title: Interpersonal Business
Course Number: AIS 360 Relations
Credits: 3 Semester Hours Frequency of Offering: Yearly
Prerequisites: None Grading: Grade Only
Confronting and coping with interpersonal problems specific to the business environment. Focus is on strategies for managing productive work relationship. Includes leadership styles, power and authority, listening and feedback skills, conflict resolution, relating to minority groups, and multi-cultural business relationships.
Upon completion of this course, each student will
support environment. (c, d, e)
1. Command a knowledge of the basic foundations of human relations.
2. Command knowledge to Transactional Analysis as a basic conceptual model and analytical tool for examining human interactions in organizations.
how to approach communication from a systems perspective including cultural, organiza-
tional, technological, and interpersonal perspectives and how to use the system perspec-
tive to analyze and direct the choice of communication strategies and forms.
3. Apply effective human relations and interpersonal skills.
and development of human relations skills
b. Communication SkillsThe Foundation of Human Relations (a, b, c, d, e, f)
c. Other Skills Influencing Behavior, Human Relations, and Performance (a, b, c, d, e, f)
considerations for global application
substitutes, and diversity of global leadership
1. Change: managing culture, diversity, quality, and climateimportance, over-coming resistance; relationship among organizational culture, climate, and development
2. Valuing diversity globallyprejudice and discrimination, equal employment opportunity and affirmative action, legally protected and sexual harassment, sexism in organizations, global diversity, and handling complaints
3. Productivity, quality, and participative management--techniques
4. Labor unions, labor relations, membership rationale, legislation, collective bargaining, complaints versus grievances, trends
Lussier, Robert N., HUMAN RELATIONS IN ORGANIZATIONS, 5th Edition, McGraw-Hill/Irwin, 2002.
Berne, Eric, GAMES PEOPLE PLAY, Grove Press, 1964.
Chapman, Elwood N. and Sharon Lund ONeill, YOUR ATTITUDE IS SHOWINGTHE POWER OF
HUMAN RELATIONS, 10TH Edition, Prentice Hall, 2001.
DeCenzo, David A. and Beth Silhanek, HUMAN RELATIONS AND PROFESSIONAL
DEVELOPMENT, 2nd Edition, Prentice Hall, 2002.
Dubrin, Andrew J., HUMAN RELATIONS FOR CAREER AND PERSONAL SUCCESS, 6th Edition,
Prentice Hall, 2001.
Academy of Management Executive Academy of Management Journal
Academy of Management Review
Administration & Society
Compensation and Benefits Management
Human Resource Development Quarterly
Journal of Applied Psychology
Journal of Business Communication (The)
Journal of Information Management
Journal of Organizational Behavior
Leadership and Organization Development
Mid-American Journal of Business
U.S. News & World Report
Wall Street Journal (The)
Career Planning (Occupational Outlook Handbook--OOH)http://www.bls.gov
Center for Study of Ethics in the Professionshttp://www.csep.itt.edu/codes/codes.html
Culture Building/Quality of Lifehttp://www.culture-building.com
HR Positive Employee Relations Council
Intellifact International ("business research tutorial")http://www.intellifact.com
Interpersonal Communications Skillshttp://www.queendom.com
Learning to LearnResources (Tests and Learning Styles Inventories)http://www.hcc.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/lernstyl.htm
Management General (MG) ("fiscal fairy tales")http://www.mgeneral.com
Search Engine Watch ("web searching tips")http://www.searchenginewatch.com
Self-directed Work Teamshttp://www.users.ids.net/,brim/sdwth.html
Society for Organization Learninghttp://www.solonline.org
Team Dynamics/Buildinghttp://www.teambuildersplus.com/links.html http://www.workteams.unt.edu
Work911 (Conflict Management/Difficult Employees)http://www.work911.com