Approved by University Studies Sub-Committee.
Approved by Faculty Senate
University Studies Course Proposal
Department or Program: Administrative Information Systems Department
Course Number: 360
Semester Hours: 3
Frequency of Offering: Yearly
Course Title: Interpersonal Business Relations
Catalog Description: For all students. Confronting and coping with interpersonal problems specific to the business environment. Focus is on strategies for managing productive work relationships. Includes leadership styles, power and authority, listening and feedback skills, conflict resolution, relating to minority groups, and multi-cultural business relationships.
This is an existing course previously approved by A2C2: Yes
This is a new course proposal: No
Person: Jeanette A. Karjala
University Studies Approval is requested in: Unity and Diversity4. Contemporary Citizenship
Attachment: Although each faculty member is responsible for his or her course syllabus, an attached syllabus includes an outline of the course content and requirements. Items meeting the Contemporary Citizenship requirements are identified by corresponding letters matching the listed outcomes--a, b, d, e, and/or f.
Below each of the five outcomes under the "Contemporary Citizenship"
requirement are listed the course
requirements, content, learning activities, and documentation relevant to the outcomes that promote
students abilities to:
course focuses on interpersonal business relations issues that individuals encounter in the workplace.
Students study the concepts and theories of human relations toward developing their human relations skills for their personal and professional lives. They develop their abilities to apply interpersonal business relations concepts through critical thinking. Analysis of concepts is enhanced through applications involving real-life, objective cases described in the textbook and handouts or videotape. Internet exercises and work applications emphasize personal application of concepts.
values. Students work collaboratively on certain projects and in discussion- and case-based groups during class. Students present keyboarded as well as oral reports about topics that enhance the development of interpersonal business relations skills in their personal and professional lives. Through discussions concerning application and skill-building exercises and cases, students have opportunities to develop their abilities to apply human relations concepts and theories through critical thinking. Skill-building occurs through self-assessment exercises, SCANS-based applications, and behavior models for solving video-based exercises.
and working well with people from culturally diverse backgrounds.
opportunities for improving speaking and listening skills.
minds eye, knowing how to learn, and reasoning.
personal, civic, and/or economic responsibility throughout the course. They have access to inform-ation sources through the library, web sites, and resource people. Students have opportunities to learn about interpersonal business relation concepts. Personal qualities account for 85 percent of the factors contributing to job success; technical knowledge accounts for 15 percent. Of the employees fired from jobs, 66 percent were fired because they failed to get along with people and only 34 percent lost jobs because they lacked technical knowledge. (The Harvard Bureau of Vocational Guidance.) As global competition increases, so does the pressure to increase productivity; poor interpersonal business relation skills can be detrimental to productivity. The SCANS competencies, work teams, organization learning, conflict management, motivation, culture building, quality of life, change-agent skills, and ethics require emphasis. Within our technological society, students need to learn techniques for coping with the resulting workplace issues. Identifying interpersonal business relation skills and techniques related to workplace issues allows for making responsible human relations choices that have a positive impact on personal, civic, and the national economics. Discussing and analyzing such topics as team dynamics, team building, quality of life, leadership strategies, and self-directed work teams, students have opportunities for understanding the importance of taking personal responsibility for the outcomes of interpersonal business relations choices. The syllabus outlines numerous application opportunities for students.
citizenship in contemporary society. As indicated on the syllabus, students participate on a daily basis within in-class groups. In addition, they discuss the citizenship issues as they apply to workplace, interpersonal skills topics such as motivation, leadership, assertiveness, team behavior, change, valuing diversity globally, and quality.
College of Business
Department:Administrative Information Systems Revision Date: August 2001
Course Title: Interpersonal Business
Course Number: AIS 360 Relations
Credits: 3 Semester Hours Frequency of Offering: Yearly
Prerequisites: None Grading: Grade Only
Confronting and coping with interpersonal problems specific to the business environment. Focus is on strategies for managing productive work relationship. Includes leadership styles, power and authority, listening and feedback skills, conflict resolution, relating to minority groups, and multi-cultural business relationships.
The AIS 360 Interpersonal Business Relations course will satisfy three semester hours of the Unity and DiversityContemporary Citizenship category in the University Studies Program. The course will provide students an opportunity to achieve the following outcomes:
a. Use critical thinking to analyze contemporary issues.
c. Identify, find, and use tools of information science related to contemporary issues.
d. Demonstrate the ability to work effectively independently and/or in collaborative problem-
citizenship in contemporary society.
Upon completion of this course, each student will
support environment. (c, d, e)
1. Command a knowledge of the basic foundations of human relations.
2. Command knowledge to Transactional Analysis as a basic conceptual model and analytical tool for examining human interactions in organizations.
trust, mutual respect, openness, and mutual cooperation. (b, c)
and interpret and process feedback within groups.
how to approach communication from a systems perspective including cultural, organiza-
tional, technological, and interpersonal perspectives and how to use the system perspec-
tive to analyze and direct the choice of communication strategies and forms.
communication skills, informational reading skills, written communication skills, and effective listening skills.
3. Apply effective human relations and interpersonal skills.
1. Understand international business fundamentals.
an impact the international business environment.
4. Course Outline
and development of human relations skills
3. Diversity in attitudes, self-concept, and valuesjob satisfaction
b. Communication SkillsThe Foundation of Human Relations (a, b, c, d, e, f)
c. Other Skills Influencing Behavior, Human Relations, and Performance (a, b, c, d, e, f)
1. Interpersonal communicationimportance of skills, process, transmission media, and sending of, receiving of, and responding to messages.
2. Organizational communicationsituational, barriers, and overcoming barriers
considerations for global application
substitutes, and diversity of global leadership
styles, resolving conflicts through collaborating conflict style, interpersonal dynamics
d. Team Behavior, Human Relations, and Performance (a, b, c, d, e, f)
1. Power, politics, and ethicsbusiness ethics and politics, vertical and horizontal politics
2. Teams and creative problem solving and decision makinggroups and teams, types of groups, when to use group problem solving and decision making
3. Team dynamics and leadershipteam performance model, development stages, leading teams as a situational supervisor, meeting leadership skills
1. Change: managing culture, diversity, quality, and climateimportance, over-coming resistance; relationship among organizational culture, climate, and development
2. Valuing diversity globallyprejudice and discrimination, equal employment opportunity and affirmative action, legally protected and sexual harassment, sexism in organizations, global diversity, and handling complaints
3. Productivity, quality, and participative management--techniques
4. Labor unions, labor relations, membership rationale, legislation, collective bargaining, complaints versus grievances, trends
1. Time and career managementanalyzing time usage, priority determination, time management system and techniques, career stages, career planning and development, job search, and getting raises and promotions
2. Applying human relations skillsreview of human relations concepts, assessing
human relations abilities and skills, human relations planning, handling human
relations problems, changing ones behavior, human relations plans
5. In-class Discussion Groups about Educational Videos, Textbook Cases and Problems,
and ideas presented by resource people Present information discussed within
assigned, in-class discussion groups. (a, b, c, d, e, f)
Course evaluation will be based on the following: Weight (%) Evaluation
Lussier, Robert N., HUMAN RELATIONS IN ORGANIZATIONS, 5th Edition, McGraw-Hill/Irwin, 2002.
Berne, Eric, GAMES PEOPLE PLAY, Grove Press, 1964.
Chapman, Elwood N. and Sharon Lund ONeill, YOUR ATTITUDE IS SHOWINGTHE POWER OF
HUMAN RELATIONS, 10TH Edition, Prentice Hall, 2001.
DeCenzo, David A. and Beth Silhanek, HUMAN RELATIONS AND PROFESSIONAL
DEVELOPMENT, 2nd Edition, Prentice Hall, 2002.
Dubrin, Andrew J., HUMAN RELATIONS FOR CAREER AND PERSONAL SUCCESS, 6th Edition,
Prentice Hall, 2001.
Academy of Management Executive Academy of Management Journal
Academy of Management Review
Administration & Society
Compensation and Benefits Management
Human Resource Development Quarterly
Journal of Applied Psychology
Journal of Business Communication (The)
Journal of Information Management
Journal of Organizational Behavior
Leadership and Organization Development
Mid-American Journal of Business
U.S. News & World Report
Wall Street Journal (The)
Career Planning (Occupational Outlook Handbook--OOH)http://www.bls.gov
Center for Study of Ethics in the Professionshttp://www.csep.itt.edu/codes/codes.html
Culture Building/Quality of Lifehttp://www.culture-building.com
HR Positive Employee Relations Council
Intellifact International ("business research tutorial")http://www.intellifact.com
Interpersonal Communications Skillshttp://www.queendom.com
Learning to LearnResources (Tests and Learning Styles Inventories)
Management General (MG) ("fiscal fairy tales")http://www.mgeneral.com
Search Engine Watch ("web searching tips")http://www.searchenginewatch.com
Self-directed Work Teamshttp://www.users.ids.net/,brim/sdwth.html
Society for Organization Learninghttp://www.solonline.org
Team Dynamics/Buildinghttp://www.teambuildersplus.com/links.html http://www.workteams.unt.edu
Work911 (Conflict Management/Difficult Employees)http://www.work911.com