The crash of Chartwells server has caused problems with Kryzsko Kash and meal swipes at the Smaug, but the computers were up and running again on Monday.
The chartwells server crashed on Oct. 6 at approximately 10 p.m., said Bruce Bechtle, director of dining services for Chartwells.
Information Technology services was immediately contacted, but were unable to correct the problem. The server was then shipped to the manufacturer and rebuilt. The server was received on Oct. 25, and is in the process of being reinstalled.
The difference between the Smaug and the cafeterias on campus is the value attached to the swipe at the Smaug, Bechtle said.
The Smaug, however, uses a register to add the value of the meal together and the registers and the server are not able to communicate value, Bechtle said.
“Our goal is to accurately retrieve the data that might be lost with the crash of the server,” Bechtle said.
It is unclear whether there has been a loss of data, for example, the number of meals used the week prior to the crash.
If data is lost, Chartwells plans on replacing the data with full meals or Kryzsko Kash, said Bechtle.
“It has been a headache,” Bechtle said.
Students have the right to be upset, Bechtle said, but unfortunately they take it out on cashiers who are just trying to help.
“I understand that things break down, but you would think that they could fix it faster,” said Jamie Tillman, a junior at Winona State.
The majority of students responded with similar answers; the problem is not that it happened, just how long it has taken to be fixed.
“All we can do is tell students the truth and what is going on,” Bechtle said. “We are sorry for the inconvenience.”
The crash took place only a few months before a new contract was needed for dining services at Winona State.
When asked if the crash had affected the chances of another contract being signed, Bechtle said, “Everything we do impacts whether or not we come back in the future.”