Services and Support
As an online student at WSU, you have access to the same great people and excellent student services that residential students enjoy. Online students simply need to know who to contact and to be sure to allow enough time for any coordination that must take place because you are not on campus. Don't wait until the last minute. If you need special testing accommodations due to a disability, for example, you may want to make arrangements with Access Services well in advance of your first online test.
Online Student Resources
Need help with D2L or have a question for a librarian? These resources will provide you with access to tutorials as well as staff to assist with questions.
Technical Support Center
User Services (Technical Support Center ) employs trained, full time staff to troubleshoot computer problems. Students can call (507) 457-5240 option 1 or email firstname.lastname@example.org for computer assistance.
WSU Technology Knowledge Base
The WSU Technology Knowledge Base Wiki is an extensive resource with information about campus technology (software, VPN, network storage). With both step-by-step instructions and video tutorials, this tool will be useful to you before and during your online course. Locate the topic you are looking for on the wiki homepage or the wiki search feature.
Atomic Learning Video Tutorials
Need help with D2L, Word, PowerPoint, or another application? Check out the video tutorials on Atomic Learning. Off-campus access requires a username and password, which is available on the D2L homepage.
Digital Learning Center
The Digital Learning Center (DLC) STARS team assists students with technology questions. If you have a question about a D2L or application specific questions email DLC@winona.edu. A STAR will follow-up with you and schedule a virtual meeting if required.
Helping students succeed. If you need testing or other accommodations make arrangements well in advance by contacting Access Services at email@example.com, 507-457-5878 (phone), 507-457-2957 (fax), or Minnesota Relay Service dial 7-1-1.
Tutoring Services helps students meet their academic goals via online resources and/or face-to-face tutoring options. To connect with Tutoring Services call (507) 457-5680, email firstname.lastname@example.org, or visit the Library room 220.
If you have questions about D2L, visit the D2L HelpDesk. The custom help desk provides FAQs, a student guide to D2L tools, as well as a live chat and ask a question feature.
Tech Problem? No Problem!
The WSU Technical Support Center handles about 22,000 requests for technical assistance per year, including phone calls (507.457.5240 Option 1) and emails (email@example.com).