A pink flower blooms on the WSU campus.

Guide to Distressed Students

Faculty and staff are often the first to notice students who may be struggling.  You see these students regularly and are in a direct position to observe behaviors. You may be the first person in whom the student confides. 

Consequently, you are in an excellent position to identify distressed students, provide assistance, and refer them to Counseling Services.

Faculty and staff are not expected to provide personal counseling, but your expression of interest and concern can be critical in helping a student get back on track academically and emotionally.

The goal of this guide is to assist faculty and staff in early identification of distressed students, brief facilitation, and the referral procedure. It addresses services offered by Counseling Services and offers an overview of specific student concerns. 

While general guidelines are offered, personal style, philosophy of the role of faculty, class size, length of relationship, and the student’s openness to help certainly impact the process.

Please do not hesitate to call if we can be of assistance in meeting the needs of your students. 

Students often feel depressed or anxious for short periods of time during their college years. This is a perfectly normal part of being a human being and is to be expected. Most students handle these times well and without notice. However, sometimes these periods intensify and interfere with daily functioning and academic success, making intervention helpful.

Some obvious and not-so-obvious signs of distress include:

  • Significant change in academic performance, preparation, and behavior in class
  • Excessive absences and tardiness
  • Repeated requests for special consideration
  • Unusual change in mood, demeanor or hygiene
  • Listlessness or falling asleep in class
  • Inappropriate remarks or outbursts
  • Aggressive behaviors
  • Signs of drugs or alcohol in class
  • Disorganized thoughts or speech
  • Inability to concentrate on conversation or activity
  • Increasing dependence upon you
  • Reports of death or difficult relationship
  • References to suicide
  • Social isolation
  • Statements or hopelessness or prolonged observable unhappiness


While we cannot make another person go to counseling or be ready for change, it is certainly appropriate to encourage a student to talk to a professional about their concerns. Acknowledging your awareness of a student’s distress can open up dialogue and reveal your concern. In fact, your response can be pivotal in a student’s willingness to seek help. Please consider the following general guidelines for response:

  • Request to speak to the student privately.
  • Share your observations and concerns. (“I’ve noticed….I’ve seen….and I’m concerned about you.”)
  • Listen to the student’s story.
  • Ask what the student is doing to address the problem.
  • Help the student explore the academic consequences of no action or change.
  • Do not promise confidentiality.
  • Contact security if the student’s behavior is threatening.
  • Report unusual or troublesome behavior to the Dean of Students or a member of the BAIT team.
  • Know your limits and involve yourself only as far as you are comfortable.
  • Refer students to appropriate resources on campus.

Given the nature of college life and simply the human condition, it is natural most students experience some situational depression during their years here. Problems arise when “the blues” turns into a clinical depression which significantly affects life functioning. Because of the prevalence of depression on college campuses, it is important to know the symptoms of this illness.

  • Profound sadness or irritable mood
  • Pronounced changes in sleep, appetite, and energy
  • Difficulty thinking, concentrating, and remembering
  • Physical slowing or agitation
  • Lack of interest in or pleasure from activities previously enjoyed
  • Feelings of worthlessness, hopelessness, and emptiness
  • Recurrent thoughts of death or suicide
  • Persistent physical symptoms
  • Lack of motivation 


Suicide Risk Checklist

The information below is intended to help you identify students at high risk for suicide and obtain appropriate assistance for these students.

Suicide is the third leading cause of death among college students. As a faculty, staff or administrative member of the WSU community, you may come into contact with a suicidal student at any time.

While it is not expected that you provide a thorough assessment of the student’s concerns, you may be the first contact for a student in distress. A willingness to listen and ask questions can save the life of a student!

Ask: (1) Are you thinking of hurting or killing yourself?

If yes, ask: (2) Do you have a plan?


Lower Risk

High Risk

1. Suicide Plan No plan  Well thought-out 
a. Details None Knows when, where and how
b. Availability of Means Not available, will have to get  Has in hand 
c. Lethality of Method Pills, cutting yourself  Gun, hanging, jumping, sitting on train tracks
d. Resources Others present most of the time; lives on campus (with roommate) No one nearby; isolated; lives off campus or in single
2. Previous Attempts None One or more
3. Stress No significant stress High stress or recent loss
4. Depression Mild, feel slightly down  Overwhelmed with sadness, hopelessness, and feelings of worthlessness


Low Risk (Non-life-threatening)

Students who are distressed, but in a non-life threatening situation (i.e., not suicidal OR only having general thoughts of suicide without a plan, intent or means) can be referred to Counseling Services (Integrated Wellness Complex 222, 507.457.5330) for emotional and psychological assistance. Counselors will help students clarify their issues, assess their resources, and assist them with getting back on track with their goals. Services are free and confidential for students. Counseling Services is open Monday through Friday, 8am – 4:30pm



High Risk (Life-threatening)

Note: Students who are at high risk for suicide should not be left alone. Stay with the student until the appropriate assistance/intervention has been obtained. 

Students who are distressed and in a life-threatening situation (i.e., intent and plan for suicide) should be assisted using the following resources:

 Daytime Hours
(Mon-Fri, 8am - 4:30pm)

 Evening (after 4:30), and Weekends

Counseling Services
Integrated Wellness Complex 222 -- 507.457.5330
Health Services
Integrated Wellness Complex 222 -- 507.457.5160
* Faculty and staff are encouraged to walk the student to the above departments
Campus Security
Sheehan Hall -- 507.457.5555
Police Department
Dial 9-911

Campus Security
Sheehan Hall -- 507.457.5555

Police Department
Dial 9-911

The Sexual Violence Resources Page gives general information on sexual assault as well as information specific to WSU and Minnesota State. 

Students can also call or email the WSU Confidential 24/7 Gender Based Violence Helpline at 507.457.5610 or GBVHelpline@winona.edu.

More and more of our students are arriving on campus with a history of anxiety and/or panic attacks. Someone experiencing a panic attack feels an overwhelming sense of dread and fear. Often they experience physical sensations such as racing heart, tightness in the chest, shortness of breath, increased sweating, and light-headedness or dizziness. The following guidelines are appropriate in most cases. 

Consider these helpful actions:

  • Speak slowly and stay calm
  • Provide a quiet and safe environment until symptoms subside
  • Encourage the student to focus on their breathing. Suggest they relax their muscles and slow their breath
  • Ask them to describe the physical objects in the room

Unless a student is significantly restricting their food intake, spotting someone with disordered eating is not always possible. There may be times when you notice someone with excessive weight loss in a short amount of time or a significantly underweight student. It is more uncommon, though not impossible, for a faculty or staff member to see signs of binging and purging. Given the long-term nature of treatment for disordered eating, when students come to Counseling Services with an active eating disorder, we facilitate a referral to a community therapist. We do counsel students who have successfully sought treatment for their eating disorder, who have struggles with body image, and who have more general eating concerns.   

The number of WSU students with military experience has increased over the last several years. We have many students who are in the Guard, were active duty and have returned, or who are taking time off during deployment. 

Issues veterans face are varied but can include: delays with benefits, frustrations with learning the college system, psychological issues from their experiences, feelings that college concerns are unimportant compared to what they had been doing, age and maturity gap with other students, and lack of support.

The transition from the military to the life of a student can be significant. Some make this transition quite smoothly and others struggle. Veteran students have learned essential skills that can cause misunderstanding and frustration here. It is our goal at WSU to ease this transition by providing support, resources, and a safe and welcoming environment.

If you become aware of a student who is having difficulty adjusting to college, feel free to refer them to Counseling Services. We will assess if their needs can be met on campus or if a referral is best.

Consider these helpful actions:

• Thank veteran students for their service to country and welcome them to your class
• Ask how you can help ease this transition
• Let them know there is a Veteran Drop-in Center in the Admissions’ Office
• Be willing to hear a veteran’s story without judgment
• Encourage them to contact Counseling Services for added support

For Veteran resources