Tech Support Center
Technology is an important tool to reach your educational goals. At WSU-Rochester, qualified specialists are on-site to handle any technology-related questions. Our technicians are available for walk-in support in the first floor of the Goddard Library, GL118 (located in the Technology Support Center in main Atrium).
If you are not on the Rochester campus, please call 507.457.5240 or email AskTech@winona.edu for help and technical assistance.
The Winona-based Tech Support Center also provides support for WSU-Rochester students and faculty. Full-time staff and trained student workers are available by phone and online to troubleshoot computer and tablet issues.
WSU-Rochester Tech Support Center Hours
Monday-Thursday 8am - 9pm
Friday 8am - 4:30pm
Winter, Spring & Summer Breaks
All Technical Services areas are closed on weekends and holidays.
Frequently Asked Questions
How do I set up my WSU student email?
Your campus email address is your first initial and your last name (no spaces)@winona.edu i.e., firstname.lastname@example.org. The Technical Support Center creates your email account as soon as you are active in the personnel database.
Your WSU laptop or tablet will automatically have your email set up so you can access your student email whenever you log in. There are several ways to access email on a personal computer or mobile device:
- Connect your WSU email to another email app for Android or iOS devices
- Use Microsoft Outlook to access your WSU email account on a PC or Mac personal laptop
- Access your email through your web browser via Microsoft Outlook Office Webmail
If you have any questions or concerns regarding your email account, contact the Tech Support Center at 507.457.5240.
What is the eWarrior Digital Life & Learning Program?
The eWarrior Digital Life and Learning Program provides students with a fully configured and supported laptop computer and a tablet, complete with the necessary course software. But it’s much more than just mobile devices.
Through the eWarrior program, you are ensured secure, reliable technology and complete support. This means you have the flexibility to complete your coursework on campus, within the comforts of your own home, or wherever your day takes you.
Generally, students at the WSU-Rochester campus can choose to participate in the eWarrior Digital Life and Learning Program. However, some programs do require students to fully participate in the program while still others require a modified version. Talk to your academic advisor to find out if your program requires you to join the eWarrior program or not.
What is the difference between StarID and Warrior/Tech ID?
StarID is a username that is used across all colleges and universities in the Minnesota State system. It is a combination of randomly generated letters and numbers. You will use your StarID credentials to log into your student email, connect to campus wi-fi, access OneDrive and many other online applications. To learn more about StarID, visit the StarID FAQs on the Winona Tech Support website.
A Warrior/Tech ID is an eight-digit number that is specific to Winona State University and is listed on your Warrior ID card. It’s used less frequently now that the campus has switched to primarily using StarID.
How do I reset my password?
Use the Password Reset Tool to reset your StarID and password at any time yourself. If you need assistance, contact the Technical Support Center at 507.457.8240.
How do I connect to the campus wireless networks?
WSU’s Rochester campus has an extensive wireless network available to students, employees and guests. WSU devices will automatically connect to the network when they are turned on. Visit the WSU Wireless Network and Services page to learn more.
What is Lynda?
As a member of the WSU community you can access Lynda, a library of over 2,000 online courses taught by industry experts covering technology, design, business and many other topics. Consult the Technology Knowledgebase to learn how to activate your account.