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Chapter 5: Criterion 5 - Engagement and Service

As called for by its mission, the organization identifies its constituencies and serves them in ways both value. 

  • Core Component - 5a  The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.
  • Core Component - 5b  The organization has the capacity and the commitment to engage with its identified constituencies and communities.
  • Core Component - 5c  The organization demonstrates its responsiveness to those constituencies that depend on it for service.
  • Core Component - 5d  Internal and external constituencies value the services the organization provides.

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