Chapter 5: Criterion 5 - Engagement and Service
As called for by its mission, the organization identifies its constituencies and serves them in ways both value.
- Core Component - 5a The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.
- Core Component - 5b The organization has the capacity and the commitment to engage with its identified constituencies and communities.
- Core Component - 5c The organization demonstrates its responsiveness to those constituencies that depend on it for service.
- Core Component - 5d Internal and external constituencies value the services the organization provides.