Health Services

Assessment Day 2007

Concerns:

When students were questioned about the Student Health service on Assessment Day 2007, 91% of 1087 respondents indicated satisfaction with the services. The dissatisfied comments centered around 3 issues. These issues were cost, waiting time and services provided.

Improvements:

The cost of services is a concern of many students. Most students do not understand that the Health Service receives no University financial support for the clinic or staff salaries. The only income we have is the student health fee ($39.60/semester) and what we charge at the clinic. Our medications, supply and lab charges are at our cost. There is little or no mark up. We do not file insurance because that would require that we hire more office staff, when what we really need is more medical staff. If we had a higher Health fee like some of our other MNSCU schools, we might be able to reduce the visit cost. Moorhead, which is similar in size to us, has a Health service fee of $51.00 and does not charge an office visit fee.

Waiting times are difficult to avoid in any medical clinic. Many problems that are scheduled for 15 or 20 minute visit times end up taking 30-45 minutes because of their complexity. We now are trying out an "all appointment" schedule. We do not have enough staff to have a separate walk in clinic as well as an appointment clinic. We hired a receptionist (not a student) who will schedule all concerns with an appointment.

The move off campus to the Wabasha building has brought challenges to us even though we do have more space and exam rooms. As we plan for a new building, we appreciate comments and ideas to make sure that the Health Service meets the needs of WSU students.


Assessment Day 2006

Concerns:

When students were questioned about the Student Health service on Assessment Day 2006, 85% of 1155 respondents indicated satisfaction with the services. The dissatisfied comments centered around 3 issues. These issues were cost, waiting time and services provided.

Improvements:

The cost of services is a concern of many students. Most students do not understand that the Health Service receives no University financial support for the clinic or staff salaries. The only income we have is the student health fee ($39.60/semester) and what we charge at the clinic. Our medications, supply and lab charges are at our cost. There is little or no mark up. We do not file insurance because that would require that we hire more office staff, when what we really need is more medical staff. If we had a higher Health fee like some of our other MNSCU schools, we might be able to reduce the visit cost. Moorhead, which is similar in size to us, has a Health service fee of $51.00 and does not charge an office visit fee.

Waiting times are difficult to avoid in any medical clinic. Many problems that are scheduled for 15 or 20 minute visit times end up taking 30-45 minutes because of their complexity. We now are trying out an "all appointment" schedule. We do not have enough staff to have a separate walk in clinic as well as an appointment clinic. We hired a receptionist (not a student) who will schedule all concerns with an appointment.

Services offered at the Health Service are limited because of space and funds. We cannot offer some of the services offered by a bigger clinic like x-ray, suturing, but if you do not have transportation for those services at a local clinic or hospital, we will provide transportation for you if it is during daytime hours. In response to a request for weekend and evening hours, we cannot extend our hours unless we have more money to pay salaries for more staff.


Assessment Day 2004

Concerns:

When students were questioned about the Student Health service on Assessment Day 2004, 88% of 1769 indicated satisfaction with the services. The dissatisfied comments centered around 3 issues. These issues were cost, waiting time and services provided.

Improvements:

You had concern about the addition of an office visit charge of $5.00 in addition to the Health Service fee. The reason for the visit charge is to keep the general health service fee lower. This way, students who are using the health service are paying more than those who do not. It is similar to how health insurance works; you pay visit or medication co-pays in addition to your insurance premium. In order to inform students about the costs that they might incur at the health service, all of our charges are now posted on our website and in each of the exam rooms. We are funded entirely by student fees, which mean that we get no other money from the university. Out of that money we pay staff salaries and their benefits as well as purchase supplies and medications. Other MNSCU schools that have an office visit fee are St. Cloud ($12) Mankato ($10) and Bemidiji (up to $20). We are also evaluating the benefit of billing students insurance.

Waiting times are difficult to avoid in any medical clinic. We now will notify you when you come in if there is a longer than 20 minute waiting time, and offer to make you an appointment for later. An appointment is not a guarantee of less waiting, but appointments are ALMOST always seen before walk-ins. It is helpful if students who do not wish to keep their appointments call and cancel to make room for other students.

The services offered at the Health Service are limited because of space and funds. We cannot offer some of the services offered by a bigger clinic like x-ray, suturing, but if you do not have transportation for those services at a local clinic or hospital, we will provide transportation for you if it is during daytime hours. In response for weekend and evening hours, we cannot extend our hours unless we have more money to pay salaries of more staff.