Getting Help
Whatever your question or concern, we're here to support you.
Keep Teaching Manual
The Keep Teaching Manual includes links to all the documentation referenced in this site, plus links to related articles and external resources.
We will continue to add resources as questions arise so that you have a constant stream of assistance.
Practice in Brightspace
If you'd like to try out some new techniques prior to doing them in your live class, there is a Keep Teaching D2L Brigthspace sandbox course available for you.
Contact tlt@winona.edu to get access to this course or to have a sandbox course created for you.
Zoom Virtual Office
We will have a Zoom room available for you to connect virtually to get assistance. The room will be staffed during normal business hours, in the evening and on weekends.
Join the WSU TLT Zoom Room.
Microsoft Team Site
We have a Microsoft Team set up for you to interact, ask questions, and get assistance. This is a public team, just select the link to join the WSU Keep Teaching Team.
Contact TLT or ACE with Questions
When you need help, don't hesitate to reach out. We're all here to help you during this difficult time. Reach out to us for any of your needs.
TLT Contact Information
- Phone Support: 507.457.5240 Option #3
- Email Support: tlt@winona.edu
- WSU TLT Zoom Room
- Teams Support Sites: WSU Keep Teaching Team (for faculty) and WSU Keep Working Team (for employees). Log in using your StarID@minnstate.edu and your StarID password.
- Keep Teaching Manual
ACE Contact Information
- Phone Support: 507.457.5080
- Email Support: continuingeducation@winona.edu
IT Technical Support Center
The IT Technical Support Center remains an excellent resource during these transitional times; support options include:
- Phone Support: 507.457.5240 from 7:30am-4:30 pm (Monday-Friday)
- Email Support: TechSupport@winona.edu
- Live Support Chat
- Tech Support Zoom Room
