Getting Help

Whatever your question or concern, we're here to support you!

Here is a quick guide to access help when you need it.

If you're not sure who to contact for your question, try our Ask WSU help page.

Information Technology Services is maintaining a Keep Learning Manual that includes links to all the documentation referenced in this site, plus links to related articles and external resources.

We will continue to add resources as questions arise so that you have a constant stream of assistance.

Tech Support

Starting March 23, The Technical Support Center (TSC) will have modified hours. Support options include:

Digital Learning Center

The Digital Learning Center student support team offers online services:

In addition to WSU Tech Support, you can also reach out to Minnesota State System help lines for technology support.

These online support resources are available every day of the week and include late evening hours.

One Phone Number = Many People Ready to Help

Students can call 1.844.456.3876 for direct support with:

  • Star ID
  • D2L Brightspace
  • Kaltura MediaSpace
  • Zoom
  • Office 365 (Teams, Skype, Stream, Email)

You will receive immediate assistance or be guided through the process to submit a ticket for more complex issues.

 Days of Operation
Monday – Thursday 7am-11:59pm
Friday 7am-8pm
Saturday 7:30am-6pm
Sunday 11am-10pm

Learn more about areas of assistance and extended hours for online learning support.

The Warrior Success Center is your hub for Advising, Tutoring, Access Services, and Career Services.

Access Services

Access Services will help identify appropriate academic resources and accommodations for students who need assistance.

Tutoring Services

Tutoring Services provides on-campus and online tutoring for all students.